Forgot Your Royal X Casino Password? Reset It

1. 1Open the app and tap Login.
2. 2Tap Forgot password.
3. 3Enter your registered number.
4. 4Enter the OTP.
5. 5Type a new password twice.
6. 6Log in with the new password.

Visit your network's franchise with your CNIC and get a duplicate SIM on the same number. Once active, you can receive the reset OTP.

• At least 8 characters.
• Mix letters and numbers, e.g. a short phrase plus digits.
• Don't reuse your wallet PIN or Facebook password.
• Save it in a password manager, not in a WhatsApp chat.

Most people don't forget passwords because of bad memory — they forget because they rarely type them. The app keeps you logged in for weeks, so when you change phones or reinstall, the password has faded from memory. Knowing this helps you prevent it next time.

• Check your phone's password manager (Google Password Manager may have saved it).
• Try the passwords you commonly use elsewhere — carefully, a few attempts only.
• Check your notes app or any place you might have written it down.
• Remember that too many wrong tries may temporarily lock login.

Here's what happens at each step and what can go wrong:

Use a password manager

Google Password Manager is built into most Android phones and Chrome. It stores passwords securely behind your screen lock.

Write it in a safe place

If you prefer paper, write it in a notebook kept at home — not on a slip in your wallet next to your phone.

Don't store it in WhatsApp

Sending it to yourself in a chat or saving it in a screenshot is risky if your phone is lost or someone sees your gallery.

Your game password and your JazzCash or Easypaisa MPIN are different things and should never be the same. If a thief learns one, they shouldn't automatically get the other. Also, the game app should never ask for your wallet MPIN at login — only the wallet's own payment screen should.

1. 1Confirm the number is correct and active.
2. 2Wait for any temporary block to pass.
3. 3Update the app — old versions may have broken reset screens.
4. 4Contact in-app support with your registered number (never share an OTP with them).

More login fixes are collected in Login Problems: Causes and Fixes.

Once back in, spend one minute checking your account: look at your balance, recent transactions and linked wallet. If anything looks unfamiliar, contact support. Then log out of any other devices you no longer use.

In many international apps, you can reset a password using an email address. However, in the Pakistani gaming ecosystem, your mobile number is your primary identity. This is known as 'Phone-First' security. The reason is simple: mobile phone ownership is much higher than active email usage in Pakistan, and a biometrically verified SIM (linked to a CNIC) is considered a very strong proof of identity by the authorities. This means that if you lose access to your phone number, resetting your password becomes extremely difficult, if not impossible, because there is no other way to prove you are the rightful owner of the balance.

Because the phone number is the 'Master Key' to your account, you must treat it with the same respect as your bank account. If you plan on changing your number, you should always try to update your account details *before* you stop using the old SIM. If you have already lost the SIM, your only path is to visit your network's franchise with your original CNIC to get a duplicate. The app does not typically offer email-based resets because email accounts are much easier to hack than a physical SIM card that requires a physical presence to duplicate. This design keeps your balance much safer from remote hackers who might have your email login.

In many Pakistani households, a single smartphone might be shared between brothers, friends, or parents. If you have ever logged into your account on someone else's phone, their browser or 'Google Password Manager' might have automatically saved your credentials without you noticing. While this seems helpful, it means that if you forget your password, you might think it's 'lost', while it is actually sitting in the 'Saved Passwords' list of a friend's device. This is a major security risk that could lead to unauthorized withdrawals if your friend or anyone with access to their phone decides to log in.

Before you go through the hassle of a full reset, think about every device you have used in the last few months. If you logged in on a cousin's phone, ask them to check their saved passwords in Chrome settings under 'Passwords'. On the other hand, if you are performing a reset now, make sure to choose the option to 'Log out of all devices' if it is available. This ensures that no one else who might have your old password saved can get back into your account after you have changed it. Personal security starts with knowing exactly where your login data is stored and who has physical access to your screen.

Once you have successfully reset your password, don't just go back to playing immediately. Take three minutes to create what we call a 'Recovery Kit'. This isn't a physical box, but a set of information you keep safe in case of emergency. Write down the following: the exact mobile number you used (sometimes people forget if it was their Jazz or Zong number), the date you created the account (roughly), and your unique Game ID (the 6-8 digit number found in your profile). Keep this note in a secure place, like a physical diary at home or a locked, encrypted note on your phone that requires a fingerprint to open.

Having this 'kit' ready means that if you ever forget your password again, or if the OTP system has a technical error, you have all the facts ready to give to customer support. Support agents are much more likely to help you recover an account if you can prove you know the account's history with specific details. For example, knowing your last deposit amount or the date you joined proves you are the real owner beyond a doubt. This level of preparation separates casual players from those who take their account security seriously and want to protect their hard-earned balance from being lost forever due to a simple memory lapse.

If you try to reset your password and fail several times—perhaps by entering the wrong OTP or a password that doesn't meet the length and character rules—the system will trigger a security lockout. You might see a message like 'Too many attempts, try again in 24 hours'. This is a safety feature designed to stop hackers from 'brute-forcing' their way into your account by guessing codes. While it is frustrating when you are the real owner, you must respect the timer. Attempting to bypass it or contacting support to 'speed it up' usually won't work because the system is automated for everyone's protection.

The best thing to do during a lockout is to wait the full time period without trying again. Every time you try to log in during the lockout, the timer might reset, extending your wait even longer. Use this time to ensure your SIM is receiving other SMS messages and that you have a strong, new password ready in your head (one that you haven't used before on any other site). Remember, the system is protecting your balance. If you could easily bypass the lockout, so could a thief with a fast computer and a list of common passwords. Patience is your best friend during the recovery process, even if it means missing a day of gameplay.

On social media platforms like TikTok, Telegram, and Facebook, you might find people claiming to be 'Account Recovery Experts' or 'App Hackers'. They promise to get your account back for a small fee, even if you lost your SIM or forgot everything. These are always scams. No one outside of the official game support team has the access to change your password or look up your data in the database. These scammers usually ask for a small payment via Easypaisa or JazzCash, and once you pay, they either block you immediately or ask for even more money to 'finish the process' or 'pay the server fee'.

In some cases, they might ask for your Game ID and your last successful OTP. If you give them this, you aren't 'recovering' your account—you are giving it away. They will use the OTP to set their own password and then steal your balance. There is no 'backdoor' or 'hack' to recover a password. The only legitimate way is through the official 'Forgot Password' button in the app or the official in-app support chat. If someone says they can do it for you for a fee, report their profile and stay away. Protecting your personal information is the first and most important step in successful account recovery.

If the reason you can't reset your password is because you lost your SIM card, the solution is not in the app, but at your mobile network's franchise. In Pakistan, every SIM is linked to a CNIC through biometric verification. You can visit any Jazz, Zong, or Telenor center, provide your original CNIC, and they will issue you a duplicate SIM on the same number for a small fee (usually around Rs. 100-200). This process takes only a few minutes. Once the new SIM is active in your phone, you can immediately receive the OTP needed to reset your password in the game.

This is why it is so important to register your game account on a SIM that is actually in your name. If you used a SIM registered to a friend or a cousin, you will need that person to go to the franchise with their CNIC to get the duplicate. If you can't find that person, you may lose your account forever. Always ensure your gaming profile is tied to your own identity. Once you have the new SIM, wait about an hour for all network services to fully synchronize before requesting the OTP, as sometimes automated messages are delayed right after a SIM swap for security reasons.

Reset it immediately and contact support. Check your recent transactions. Read Account Security Tips.